01245 690035
sales@sacha-james.com

FAQs

Can I purchase dresses directly from Sacha James?

Our gowns are only available through authorised SACHA JAMES retailers. 

How do I find my nearest SACHA JAMES stockists?

Go to our Stockists page and select your region for your nearest SACHA JAMES stockist. 

Do all SACHA JAMES stockists stock all the dresses you feature?

We have many styles and it is not practical for stockists to stock every style, check with your local stockist to see if the dress you require is in stock.

How do I find out about prices?

Please contact you chosen stockist for exact prices. 

What sizes do you offer?

SACHA JAMES dresses are produced from size UK 6 to UK 34. 

Can my gown be ordered in a special length?

Yes, most of our dresses are available with special length. Please ask your nearest SACHA JAMES stockist to contact us directly for more detailed information. 

How long until I receive my dress?

Each dress is specially ordered for you. Please contact your nearest SACHA JAMES stockist regarding delivery times.

My wedding is very soon, can I get my dream dress in time?

Somteimes we hold stock of certain styles so it is worth asking your SACHA JAMES stockist if your chosen dress can arrive in time.

Is it safe to buy my gown online?

Due to the large number of low quality copies available online we strongly recommend you purchase such an important item through one of our authorised stockists. 

Can I cancel my order or return my gown?

Authorised SACHA JAMES stockists have their own return/exchange policies. Please contact them directly for any available options. 

How do I become a SACHA JAMES stockist?

Please use the form on our contact page, email us at sales@sacha-james.com or call us on 01245 690035.